Refund policy
30-Day Money-Back Guarantee We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may request a refund within 30 days of receiving your item.
Eligibility To be eligible for a refund, your item must meet one of the following conditions:
- The item arrived damaged or defective
- You received the wrong item
- The item did not match the product description
Non-Returnable Items We do not accept returns for the following:
- Items returned without prior approval from our customer service team
- Items that have been used, washed, or altered
- Items returned after the 30-day window
How to Request a Refund To initiate a refund, contact us at support@nuvara-shop.com within 30 days of receiving your order. Please include:
- Your order number
- A description of the issue
- Photos of the item (required for damaged or defective claims)
Our team will review your request within 2 business days and provide a resolution.
Refund Options Depending on the situation, we may offer:
- A full refund to your original payment method
- A partial refund
- A free replacement item
Refunds are processed within 5-10 business days after approval.
Return Shipping In most cases, you do not need to return the item. We will resolve your issue without requiring you to ship anything back.
Chargebacks We strongly encourage you to contact us before filing a chargeback with your bank. We are committed to resolving any issue quickly and fairly. Chargebacks filed without contacting us first may result in the dispute being contested.
Contact For any questions regarding your refund, please contact us at support@nuvara-shop.com